Am I Eligible and Ready?

• Each race category has a minimum age requirement
• Participants should be able to comfortably complete the chosen distance in training
• First-time open water swim participants must complete the mandatory Swim Trial
• Relay and Kids categories are available for selected race formats

👉 View full eligibility rules in the Race Guide

What Do I Need to Know About the Swim?

• The Open Water Swim applies to Triathlon categories only
• First-time open water swim participants are required to complete the mandatory Open Water Swim Trial
• An optional Open Water Swim Clinic is available to help build confidence and improve technique
• Personal safety swim buoys are allowed during the swim segment
• Swim aids (fins, paddles, snorkels) and wetsuits are not permitted

👉 Register for Swim Trial / Clinic
👉 View full swim rules

When and How Do I Collect My Race Kit?

• Race Pack Collection for local participants is scheduled before race day
• International participants may collect their race kit one day prior at the race venue
• A valid photo ID is required for all race pack collections
• A representative may collect your race pack on your behalf with an authorisation letter and a copy of your ID
• Timing chips will be issued according to race category and race-day procedures

👉 View full Race Pack Collection details in the Race Guide

What Do I Do on Race Morning?

• Arrive early to allow sufficient time for preparation and transition setup
• Be aware of your assigned wave start time and race category
• Follow race-day announcements and instructions from officials and marshals
• Ensure your race bib, timing chip, and required gear are correctly worn or secured
• For Triathlon participants, wear the assigned swim cap during the swim segment

👉 View full race day schedule and wave information

What Support Is Available During the Race?

• Hydration stations, medical teams, and course marshals are positioned throughout the race
• Parts of the course remain open to the public; athletes should stay alert and follow marshal instructions at all times
• Participants are expected to follow basic on-course conduct guidelines, including:
  • Displaying the race bib as required for their category
  • Wearing the assigned swim cap during the swim segment (Triathlon only)
  • No use of headphones or personal audio devices
  • Appropriate race attire must be worn throughout the race
• If you feel unwell or require assistance, seek help from the nearest course marshal or medical personnel immediately

👉 View full race rules and conduct guidelines in the Race Guide

How Is Performance Recognised?

• Official electronic timing is provided for all competitive categories
• Results will be published online within 24 hours after the race
• E-certificates will be available within 48 hours after the race
• Awards will be presented for podium finishers by category and age group
• Selected highlight photos will be shared on TriFactor’s official Facebook page post-race
• Full event photo galleries may be available for purchase via an official third-party platform

👉 View event schedule

👉 View results

👉 View highlight photos

👉 View event photos

What If My Plans Change?

• All entries are subject to official event rules and policies
• Refunds, deferrals, and changes follow the published refund policy
• Event schedules, routes, or formats may be adjusted due to safety or weather conditions
• Any updates or changes will be communicated through official TriFactor channels in a timely manner

• 👉 View Refund & Change Policy

• 👉 View Official Race Guide